Recently I decided to try a couple of online stores in Kuwait to evaluate them and give to the users my feedback.
Unfortunately I started with www.xcite.com, because based on how large their experience are, and the number of the stores available in Kuwait, I had the feeling that they should be the best.
I found a great deal on one of the products, so I placed the order.
The order took place on 6th of November 2012 as shown below from their confirmation e-mail:
Now we will go to the tricky part, The delivery is mentioned to be happening from 24 – 48 Hours, Which is a grey area in my opinion. Some other online shops tells you exactly whether to to deliver it within 24 Hours or within 4 Hours and they give you the choice, but here you are forced to obey the rules and just wait.
I waited the whole 7th of November for them to call me and arrange for a delivery time but they didn’t, so I decided to call them on 1803535 to check when is the delivery time.
First one lady answered the call and after I gave her the information about my order she told me that the order will be delivered within 48 hours, which again give you a message to sit and pray to be in the top list of the their delivery names.
At night, in the same day the 7th I decided to call again and see if it’s possible to go and pick the item my self from any of the shops. A gentleman answered my call and I told him about my situation and he promised to let the delivery department call me to let me know the time of the delivery. Within 10 Minutes, I received a phone call from Delivery department and they told me that it will be delivered on 8th of November 2012 morning. I was so happy and I told all my friends about their great response time, and how they were positive in satisfying my needs.
On 8th of November I kept waiting for the delivery, the whole morning, but it never happened. At 6:37 PM I decided to call them and let them know that I didn’t get my item yet.
They told me that they will inform the delivery department and they will get back to me.
I received a call from them at 7:16 PM, and they informed me that they are sorry that my item is not available in stock and they are trying to find one stock available to ship it to me. Therefore they will be returning the money I paid using my KNET to my WebStore Credit on their website within 2 business days so I can buy another item from their online store.
Today is 11th of November 2012, and on my account on xcite.com it’s still showing that the item I bought is still processing:
And also when I go to me Webstore Credit it shows the following:
All those calls happened between me and them is supposed to be recorded as per the message we receive before answering our calls, so XCITE management can go back to the calls and check if I was not telling the truth.
After my experience with them, which maybe was because of bad luck, I do recommend if you need to buy anything from XCITE, you have to go and pick it your self from their showrooms. Otherwise it doesn’t worth buying from their online store.
XCITE is the best Electronic shop in Kuwait, especially when you get their extended warranties they offer. But sorry to say that their online store is the worse in Kuwait so far.
Later on I will be posting some other experiences with other online stores in Kuwait.
After I posted this article, I was surprised when I saw that the money were added to my WebStore credit and the order status is changed to Closed as shown below:
This changes only one fact that they did what they promised, but they never gave me the item I wanted.